Refund policy

Refund Policy

Last updated: 29 August 2026

We want you to be happy with your order from Beyond Tokaj. If there is a problem with your order, please contact us at beyondtokaj@gmail.com.

Returns

We offer a 30-day return period, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, wine must be unopened, unused, in its original condition and, where applicable, in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, contact:

beyondtokaj@gmail.com

Please do not send products back without contacting us first. Returns sent without prior authorisation may not be accepted.

Approved returns should be sent to:

Beyond Tokaj
95 Ollerton Road
Barnsley
S71 3DS
United Kingdom

We will provide return instructions after your request has been accepted.

Unless the product is faulty, damaged, incorrect, or we are otherwise legally responsible for the return costs, you may be responsible for the cost of returning the goods.

Damaged, Broken or Incorrect Orders

Please inspect your wine when it arrives.

If your order arrives damaged, broken, leaking, or you receive the wrong wine, please contact us as soon as possible at beyondtokaj@gmail.com.

Please include your order number and, where possible, photographs showing the damaged product and packaging.

We will assess the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will try to cancel it before shipment.

UK consumers purchasing online may also have statutory cancellation rights. Where these rights apply, you generally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further period in which to return the goods.

Any statutory rights you have under UK consumer law are unaffected by this policy.

Exceptions

We cannot normally accept returns of:

bottles that have been opened or consumed, unless the product is faulty;
products that have been damaged after delivery;
personalised or specially commissioned products where cancellation rights do not apply;
other products that are legally exempt from cancellation or return rights.

If you believe a wine is faulty, please contact us even if the bottle has been opened so that we can assess the issue.

Sale Items and Gift Cards

Any statutory rights relating to faulty, damaged or misdescribed goods still apply to sale items.

Gift cards are generally non-refundable except where required by law.

Exchanges

We do not currently operate a direct exchange service.

If you would like a different product, please contact us regarding the original item. Once any applicable return has been accepted, you can place a separate order for the replacement wine.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact beyondtokaj@gmail.com.

Your Statutory Rights

Nothing in this Refund Policy is intended to limit or exclude your rights under applicable UK consumer law.

Contact

For returns, refunds, damaged deliveries or other questions: