Shipping Policy

Last updated: 29 August 2026

Beyond Tokaj delivers wine to eligible addresses within the United Kingdom. All orders containing alcohol are subject to our age-verification requirements.

Delivery Areas

We currently deliver to eligible UK addresses.

Certain locations, including Northern Ireland, the Scottish Highlands, islands and other remote areas, may have different delivery charges or delivery times.

Available delivery options and applicable charges will be shown at checkout.

Delivery Times

Estimated delivery times will be displayed at checkout or provided in your order confirmation.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or other unforeseen events.

We are not responsible for delays caused by circumstances outside our reasonable control, but we will assist where reasonably possible if there is a problem with your delivery.

Alcohol & Age Verification

You must be 18 years of age or older to purchase alcohol from Beyond Tokaj.

Our delivery partners may operate an age-verification policy and may request valid photographic identification before handing over an order containing alcohol.

If the courier cannot verify that the recipient is legally permitted to receive alcohol, delivery may be refused or returned to us.

Please ensure that an eligible person is available to receive your order where required.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery charges may apply where an order has to be resent because an incorrect or incomplete address was supplied.

Damaged During Transport

Wine bottles are carefully packaged for transportation. However, because wine is shipped in glass bottles, damage can occasionally occur during transit.

Beyond Tokaj cannot prevent or control damage caused by a third-party courier during transportation. However, this does not affect your statutory rights, and we remain responsible for dealing with eligible claims where goods arrive damaged.

If your order arrives broken, leaking or otherwise damaged, please contact us as soon as possible at beyondtokaj@gmail.com.

Please provide:

• your order number;
• photographs of the damaged bottle(s);
• photographs of the outer and inner packaging; and
• a brief description of the damage.

Please retain the damaged products and packaging until we have advised you what to do with them.

Once the issue has been assessed, we will arrange an appropriate replacement or refund where applicable.

Failed or Refused Deliveries

If delivery cannot be completed because nobody eligible is available to receive the alcohol, age verification cannot be completed, access to the delivery address is not possible, or incorrect delivery information was supplied, the order may be returned to us.

Where legally permitted and where the failed delivery was caused by circumstances attributable to the customer, additional delivery charges may apply if the order needs to be resent.

Missing Deliveries

If your tracking information shows that an order has been delivered but you have not received it, or your order appears to have been lost in transit, please contact us at beyondtokaj@gmail.com.

We will investigate the delivery with the courier.

Contact Us

For shipping or delivery enquiries:

Beyond Tokaj
95 Ollerton Road
Barnsley
S71 3DS
United Kingdom

Email: beyondtokaj@gmail.com
Telephone: 07443 533257